Application of this privacy statement
West Gate Tunnel Project (WGTP) is committed to protecting your privacy.
WGTP is a Project Office within the Major Transport Infrastructure Authority (MTIA).
MTIA is a dedicated government body charged with planning and delivering major road projects for Victoria.
This privacy statement applies to your access and use of this Website.
‘We/us’ means WGTP.
Further, when we refer to the Website we mean the westgatetunnelproject.vic.gov.au website operated by the State of Victoria through the WGTP, which includes all the subdomains of the Website.
This Website contains links to other external websites.This privacy statement does not apply to those websites.
Please check the version date each time you visit this page.
What we collect
We collect two kinds of information:
- website statistics using web analytics technologies
- other information provided by users, including personal information.
Personal information may be collected directly from you from your interaction with us through our online forms, online newsletter subscriptions, registration information and website feedback. This information may include your name, postal address, email address, job title and telephone number.
In some cases, we may collect your information indirectly. This may occur if another person includes your information when completing our online forms, or where we collect your information through social media and external websites.
We do not ordinarily ask you to provide sensitive information or health information, but we may collect it if you include it in your feedback on our online forms.
We respect your choice to remain anonymous, and you may interact with us anonymously where it is lawful and practicable for you to do so. However, sometimes, it may not be possible for us to provide information, deal with a complaint or perform other functions unless we can identify you. Our online forms set out the information we need from you. In some instances, our forms will have mandatory fields and you will not be able to submit your form without providing all the relevant information. However, in most instances you will be able to proceed without filling in the entire form.
Our forms also indicate whether you can interact with us anonymously. If so, you will be able to get a copy of the form by contacting us to request it in hardcopy and we will let you know where to forward your form.
Social media and external websites
See the privacy policies of these organisations,
Electronic Direct Mail (EDM) & Newsletter Subscription
The WGTP uses both internally built mail distribution software and third-party vendors to provide online communication services for some email campaigns and newsletter services.
In subscribing to newsletters, you are providing WGTP with personal information, which we will not disclose for any purpose apart from delivering electronic newsletters to you without your consent.
You can unsubscribe at any time and your email address will be moved to a 'do not contact' email database. To do this, click on the unsubscribe link within each email or newsletter type you have previously subscribed to.
Subscriptions supported by third-party vendors only share details to assist with managing delivery, technical issues and the prevention of fraud or security issues. They include but may not be limited to:
Your information will be stored on secure databases which reside in Australia, and the USA.
Why we collect your information
We collect website statistics for statistical analysis and reporting so that we understand general user trends at an aggregate level.
This assists us in improving our content and your user experience.
We also collect website statistics for website or system administrative purposes, including to protect against cybersecurity threats.
This information is not used to identify you or to match your identity with any other personal information we collect from you, unless we are required to do so as part of an internal investigation of suspected unlawful activity or for law enforcement-related purposes.
For more information about this and how to disable cookies, see the sections below on Cookies and similar technologies and Disabling cookies or opting out of online ads.
We may also collect other information that we ask you to provide or that you choose to give us when you interact with us on this Website.
We collect your information so that we can:
and for any other purposes which we notify you of at the time of collection.
Who we share your information with
Your personal information and (if collected) health information may be used by and disclosed to employees or contractors who are required to use it in the course of performing their duties.
Among other things, our contractors deliver services and WGTP communications to the community on our behalf (including on social media).
We also engage IT service providers who provide or manage our stakeholder relationship management databases, email campaigns and e-newsletter services, or they otherwise assist us to carry out our functions.
Your information may also be shared with project teams within WGTP, MTIA, other Victorian Government departments, authorities or agencies, Ministers and Cabinet Committees, and other authorised third parties who need the information in order to perform their job roles or statutory functions, to provide assistance to you, for reporting and statistical purposes, or where permitted by law.
Your email address will not be shared with third parties for use in other mailing lists without your prior consent.
Cookies and similar technologies
WGTP uses service providers, such as Google Analytics, Hotjar, Facebook Pixel, and Quantcast to help us improve your experience on this Website and to target ads to you about WGTP or our projects.
Our service providers may also transfer the website data they collect to third parties where required to do so by law, or where the third parties process the information on their behalf.
Facebook is able to connect website statistics to your Facebook account and use the data for their own advertising purposes, in accordance with Facebook's Data Use Policy.
For more details, see
Disabling cookies or opting out of online ads
You can refuse all cookies by selecting the appropriate settings on your browser and/or deleting all the cookies on your computer.
However, this may affect the functionality of the Website.
You can find more information on opting out of ad targeting on this Website at the:
Access and contact details
If you have any questions about this statement or wish to request access to your information, please contact us.
West Gate Tunnel Project
GPO Box 4509
Melbourne VIC 3001
By phone:1800 105 105
By email: firstname.lastname@example.org
This privacy statement was last updated 11 January 2021.