The Major Transport Infrastructure Authority (MTIA) is committed to protecting personal information provided by you in accordance with the principles of the Victorian privacy laws.

A reference to ‘MTIA’ means MTIA and each of the five MTIA Project Offices, being the:

  • Level Crossing Removal Project;
  • Major Road Projects Victoria;
  • North East Link Project;
  • Rail Projects Victoria; and
  • West Gate Tunnel Project.

This privacy statement explains how MTIA handles the information we receive about you when you engage with this electronic direct mail (EDM) and newsletter subscription activity managed by the West Gate Tunnel Project (WGTP).

For more information about how MTIA handles your information, please refer to MTIA's Privacy Policy.

What we collect

MTIA collects your personal information to carry out its work.  Personal information may be collected directly from you from your interaction with us through our call centre, online forms, online newsletter subscriptions, registration information and website feedback. This information may include your name, postal address, email address, and telephone number. MTIA's Privacy Policy describes MTIA's functions and activities in detail.

Ordinarily, we only collect your sensitive information or health information if you consent to the collection. However, in limited situations, we do not need your consent, such as if the collection is required or authorised under law.

Do not include any sensitive information or health information in your response unless we have requested it.

The terms 'personal information', 'sensitive information' and 'health information' are explained under the Commonly used words section of our Privacy Policy.


We respect your choice to remain anonymous, and you may interact with us anonymously where it is lawful and practicable for you to do so. However, sometimes, it may not be possible for us to provide information, deal with a complaint or perform other functions unless we can identify you.

Our online forms set out the information we need from you. In some instances, our forms will have mandatory fields, and you will not be able to submit your form without providing all the relevant information. However, in most instances, you will be able to proceed without filling in the entire form.

Our forms also indicate whether you can interact with us anonymously. If it is possible to complete the interaction anonymously, the form itself will contain instructions on how to do this.

If we collect your email address, we may be able to identify you from your email address and other personal information that you have provided us.

Who we share your information with

Your information may be shared with our employees, contractors, stakeholders, including the Department of Transport, other public sector organisations, Ministers and Cabinet Committees, and others who need access to it as part of their duties for the reasons set out above, or otherwise where permitted by law.

We may aggregate and publish any responses you provide to Engage Victoria. If we decided to use an individual response you had provided, then we would redact your identifying details before including the response in any publications or reports. Further, if we ever had a reason to need to identify you in publicly accessible documentation, then we would either notify you of that possibility in our collection notice, or we would contact you directly before doing so.

If you have any questions, or if you wish to access or correct your information, please contact the West Gate Tunnel Project at and 1300 105 105.